Returns and exchanges

1. General Provisions

Returns and exchanges in the Manufacturer IMPULS online store are carried out in accordance with the Law of Ukraine “On Consumer Protection” and applicable legislation.
We guarantee the proper quality of our products and full compliance with all conditions related to sales, transportation, and completeness.

2. Return of Goods of Proper Quality

2.1. A product of proper quality may be returned if the following conditions are met:

• the product has not been used;

• the product retains its original appearance, packaging, labeling, and completeness;

• documents confirming the purchase are preserved (delivery note, specification, invoice, etc.);

• the product is not part of the category of items manufactured to order or according to individual specifications.

2.2. Return period

Goods of proper quality may be returned within 14 calendar days from the date of receipt, unless otherwise specified in the contract.

2.3. Return shipping costs

Return shipping costs for goods of proper quality are covered by the Buyer.

3. Return of Goods of Improper Quality

3.1. A product is considered to be of improper quality if it:

• has a manufacturing defect;

• was damaged during transportation (provided that a claim report with the carrier was prepared);

• does not match the declared characteristics or completeness.

3.2. Buyer’s actions in case of defects:

• Notify the manager within 24 hours after receiving the product.

• Provide photo/video evidence of damage or defects.

• If necessary, prepare a claim report with the carrier.

• Agree on the method of resolving the issue.

3.3. Possible solutions:

• free repair;

• replacement with an identical product;

• replacement with another model with recalculation of the cost;

• refund.

All costs related to the return and replacement of goods of improper quality are covered by the Seller (except in cases of misuse or violation of operating rules by the Buyer).

4. Goods That Cannot Be Returned

The following items cannot be returned or exchanged:

• products manufactured according to individual parameters, drawings, or customer specifications;

• modular buildings, prefabricated structures, metal constructions, and other large-scale items produced for a specific project;

• products damaged due to improper installation or misuse.

5. Refund Procedure

Refunds are issued exclusively by non-cash transfer to the Buyer’s bank account within 5–10 business days after the product is accepted at the warehouse and verification is completed.

6. Product Inspection Upon Return

After receiving the returned item at the warehouse, the Seller performs:

• inspection of completeness;

• examination of the external condition;

• diagnostics of possible defects.

If signs of use or unreported damage are identified, the Seller reserves the right to deny the return and resend the product back to the Buyer.

7. How to Request a Return or Exchange

To initiate a return or exchange request, the Buyer must:

1. Contact our manager:
   [insert email / phone / contact form]

2. Provide the order number and the reason for return.

3. Submit photos or videos if required.

4. Agree on the method of delivering the product back to the warehouse.

The manager will provide full instructions and support at each stage of the process.