Privacy Policy

1. BASIC TERMS AND DEFINITIONS

1.1. Controller (Operator, We) –
LLC “Zavod Budivelno-Hospodarskykh Tovariv”
registered address: Ukraine, Lviv region, Lviv district, Shchyrets township, Zahorodky street, 17
EDRPOU code: 40618894
e-mail for data protection matters: privacy@impulstp.com

1.2. Personal Data – any information about a natural person who is identified or can be identified (full name, contact details, IP address, location data, online identifier, information from cookies, etc.).

1.3. Policy – this Privacy Policy, which describes how we process Personal Data and how we use cookies and similar technologies.

1.4. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 “On the protection of natural persons with regard to the processing of personal data and on the free movement of such data…”. If you are located in the EU / EEA, we additionally follow the provisions of the GDPR.

1.5. Website – the Controller’s website, available at: https://impulstp.com, accessible via a web browser.

1.6. Store – the Manufacturer IMPULS online store, operating on the Website and allowing for remote purchase of goods.

1.7. User – any natural person who visits the Website or uses one or more of its features (placing an order, registration, newsletter subscription, etc.).

1.8. Device – a computer, smartphone, tablet, or any other electronic device through which the User accesses the Website.

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2. GENERAL INFORMATION

2.1. By using the Website, you provide us with your Personal Data. We are the Controller of this data and attach great importance to its protection. We process data in accordance with the legislation of Ukraine and, where applicable, the GDPR, ensuring confidentiality, integrity, and security of processing.

2.2. We strive to keep your data up to date and accurate, so from time to time we may ask you to update your information (for example, via e-mail or messages in your personal account).

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3. CONTACTING THE CONTROLLER REGARDING PERSONAL DATA

3.1. For questions regarding the processing of Personal Data or the exercise of your rights, you can contact us:

• by e-mail: privacy@impulstp.com

• by post: LLC “Zavod Budivelno-Hospodarskykh Tovariv”, Ukraine, Lviv region, Lviv district, Shchyrets township, Zahorodky street, 17

• via the contact form on the Website.

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4. HOW WE OBTAIN YOUR PERSONAL DATA

4.1. We obtain your data mainly directly from you when you:

• register an account on the Website;

• place an order in the Store;

• send a request via the contact form;

• subscribe to the newsletter;

• leave a review or comment;

• simply browse the pages of the Website (via cookies, log files, etc.).

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5. IS IT MANDATORY TO PROVIDE PERSONAL DATA?

5.1. Providing your Personal Data is voluntary, but:

• without certain data we will not be able to:

  • register your account;

  • process and deliver your order;

  • issue accounting documents;

• in other cases (for example, newsletter subscription) data is required only for providing the relevant service.

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6. HOW WE PROCESS YOUR PERSONAL DATA

6.1. USE OF THE WEBSITE (WITHOUT REGISTRATION)

If you simply browse the Website, we may process:

• IP address;

• device and browser data;

• information from cookies and similar technologies.

Purpose of processing:

6.1.1. Providing access to the Website (displaying content, basic website functions) –
legal basis: performance of the contract for the provision of electronic services.

6.1.2. Analytics and statistics (which pages are viewed, where users “drop out” of the ordering process, etc.) –
legal basis: our legitimate interest.

6.1.3. Protection against abuse and attacks (DDoS, hacking attempts, etc.) and the establishment/defence of legal claims –
legal basis: our legitimate interest (protection of the company’s rights and interests).

6.1.4. Marketing (displaying personalised advertising, subject to consent to cookies) –
more details in section 7. Marketing.

6.2. Information about your activity may be stored in system logs (log files) and used for technical, security, and analytical purposes.

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6.3. REGISTRATION AND ACCOUNT MANAGEMENT

6.3. When registering an account, we ask you to provide the data necessary to create and maintain the account (for example: first name, last name, e-mail, phone number).

Fields marked as mandatory are required to create an account. Without them, registration is not possible.

6.4. Your data is used for:

6.4.1. Creating and managing your account –
legal basis: performance of the contract.

6.4.2. Analytics (how you use the account, what orders you place) –
legal basis: our legitimate interest.

6.4.3. Protection against claims / assertion of claims –
legal basis: our legitimate interest.

6.4.4. Marketing activities (if you have given your consent) –
details in section 7.

6.5. If sign-in via Google / Facebook / Apple is implemented on the Website, we will receive the minimum set of data necessary to create an account. The scope of data and your consent will be shown to you directly when logging in via the respective service.

6.6. If you provide data of other persons on the Website (for example, recipient’s contact details), you confirm that you have their consent and do not violate their rights.

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6.7. ORDER PROCESSING

6.7. When placing an order, we process your data:

• first name, last name;

• delivery address;

• phone number, e-mail;

• invoicing/act data (for legal entities – company name, EDRPOU code, tax ID, etc.).

6.8. Data is processed for:

6.8.1. Order fulfilment (order acceptance, picking, shipment, customer support) –
legal basis: performance of the contract.

6.8.2. Compliance with legal requirements (accounting and tax records) –
legal basis: legal obligation.

6.8.3. Sales analytics (which products are purchased, average order value, repeat purchases) –
legal basis: legitimate interest.

6.8.4. Protection of rights and interests (in case of disputes, claims) –
legal basis: legitimate interest.

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6.9. COMPLAINTS AND RETURNS

6.9. If you submit a complaint or return goods, we process the data specified in the relevant form (contact details, order number, problem description, etc.).

6.10. Data is processed in order to:

• review the complaint / return;

• fulfil legal obligations regarding warranties and consumer rights;

• conduct internal analytics (to improve the quality of products/services);

• protect against claims / assert claims.

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6.11. CONTACT FORM

6.11. When using the contact form, you provide the data necessary for us to respond (name, e-mail/phone and message text).

6.12. We use this data to:

• identify you and respond to your request;

• keep statistics of requests and improve our service.

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6.13. FRAUD AND ABUSE PREVENTION

6.13. We may analyse the history of orders, payments, and returns to detect suspicious actions (mass fake orders, fraud, etc.) and, if necessary, restrict access or block accounts.
In the case of automated decisions, you always have the right to contact us to request human review of such a decision.

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7. MARKETING

7.1. We may use your data for marketing purposes, in particular:

• to display personalised content and advertising;

• to send information about promotions, news, and special offers (e-mail / SMS / phone – only with your consent).

7.2. For better targeting, we may use profiling (automatic analysis of your activity on the Website, purchase history, etc.). The result of profiling is the display of more relevant offers, but we do not make automated decisions that produce legal effects for you.

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7.3. BEHAVIOURAL ADVERTISING

7.3. Together with our partners (such as Google, Meta/Facebook, TikTok), we may use cookies and similar technologies to show you advertising that matches your interests.

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7.4. DIRECT MARKETING

7.4. If you give your consent, we may send you:

• e-mail newsletters (news, promotions, new products);

• SMS / Viber messages;

• phone calls with offers (rarely, only when necessary).

You can unsubscribe from mailings at any time by clicking the “unsubscribe” link in the email or by writing to us at the e-mail address provided.

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8. SOCIAL MEDIA PROFILES

8.1. We operate pages/profiles on social networks (for example: Facebook, Instagram, YouTube, TikTok) under the IMPULS / Manufacturer IMPULS brand.

8.2. If you interact with our pages (likes, comments, subscriptions), we can see your public profile and this activity.

Data is used for:

• managing our pages and communicating with the audience;

• analysing the effectiveness of our posts;

• protection against claims (for example, in cases of offensive or unlawful comments).

8.3. The legal basis is our legitimate interest (marketing and promotion of the brand).

Note: the processing of data within social networks is additionally regulated by the privacy policies of the respective platforms (Facebook, Instagram, TikTok, etc.).

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9. INFORMATION ON THE USE OF COOKIES

9.1. WHAT ARE COOKIES?

9.1. Cookies are small text files stored in your browser. They allow us to:

• remember your settings (language, cart, login);

• analyse how you use the Website;

• display more relevant advertising (subject to your consent).

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9.2. WHAT COOKIES DO WE USE?

9.2.1. Necessary (technical) – required for the basic functioning of the Website (cart, order processing, security). Without them, the Website will not operate correctly.

9.2.2. Analytical – help us understand how users use the Website (for example, via Google Analytics).

9.2.3. Personalisation – allow us to adapt content (for example, to show products similar to those you have viewed).

9.2.4. Advertising – used to display ads that match your interests (Google Ads, Facebook Ads, TikTok Ads, etc.).

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9.3. COOKIE RETENTION PERIOD

• Session cookies – deleted after closing the browser.

• Persistent cookies – stored for a longer period (up to 60–90 days or until you delete them yourself).

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9.4. COOKIE MANAGEMENT

9.4. You can:

• consent to or refuse specific categories of cookies (except necessary ones) via the cookie banner / settings panel;

• delete cookies in your browser settings;

• block all or part of cookies (this may affect the functioning of the Website).

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9.5. OUR PARTNERS

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10. WHO WE SHARE YOUR PERSONAL DATA WITH

We may share your Personal Data with:

10.1. Service providers:

• hosting providers;

• IT and technical support;

• companies providing e-mail and SMS distribution services;

• payment service providers;

• logistics and courier services.

10.2. Delivery partners – depending on the chosen delivery method (for example, “Nova Poshta”, “Delivery”, etc.).

10.3. Payment partners – banks, payment operators (for example, LiqPay / WayForPay / others).

10.4. Consultants (legal, tax, accounting) where necessary for the company’s activities and protection of its rights.

10.5. Public authorities – only within the limits provided by law and where there is a proper legal basis (courts, law enforcement, supervisory authorities, etc.).

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11. PERSONAL DATA RETENTION PERIOD

11.1. Data is stored:

• for the duration of the contract / order performance;

• for the periods required by law (accounting, tax);

• until consent is withdrawn (if processing is based on consent);

• until the right to object is exercised (if processing is based on legitimate interest).

11.2. After the expiry of the retention period, data is deleted or anonymised.

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12. HOW WE PROTECT YOUR DATA

12.1. We use technical and organisational measures, including:

• encryption of the connection (HTTPS/SSL);

• secure servers and hosting;

• limiting access to data only to authorised persons;

• regular software updates and security monitoring.

12.2. Despite this, no system can guarantee 100% protection against all risks, but we do everything possible to minimise them.

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13. YOUR RIGHTS

You have the right to:

• obtain information about the processing of your data;

• receive a copy of your data;

• request rectification of inaccurate or outdated data;

• request deletion of data (“right to be forgotten”) under conditions provided by law;

• request restriction of processing;

• exercise the right to data portability;

• object to processing for direct marketing purposes;

• object to processing based on legitimate interest;

• withdraw consent (if processing is based on consent);

• lodge a complaint with a competent supervisory authority.

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14. CONTACT FOR EXERCISING YOUR RIGHTS

14.1. To exercise your rights, simply write to us at privacy@impulstp.com or use the contact form on the Website.

14.2. We will respond within up to 30 days from the date of receiving your request (in complex cases, this period may be extended, and we will inform you accordingly).

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15. CHANGES TO THE PRIVACY POLICY

15.1. We may update this Policy from time to time (for example, if the Website’s functionality, legislation, or our processes change).

15.2. The current version of the Policy is always available on the Website, indicating the date of the last update.