Procedure for Submitting and Reviewing Claims for Our Products
We take full responsibility for the quality of the products we manufacture and carefully control every stage of production — from design and fabrication to packaging and delivery.
If you receive a product with a defect or notice issues during use, you may submit a claim to have the problem resolved.
1. What is a claim?
A claim is an official request from the customer regarding identified defects in a product that occurred due to the fault of the manufacturer or supplier.
A claim may concern:
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manufacturing defects
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issues with completeness
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damages not noticed at the time of receipt
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non-compliance with ordered specifications
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coating defects (metal/wood)
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deformation or structural inconsistencies
2. How to submit a claim
To ensure a fast and efficient review, please provide:
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Order number or invoice number
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Photos or video showing the defect
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A brief description of the issue
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Your contact information
Claims can be submitted via:
📩 Official e-mail: support@impulstp.com
📱 Feedback form on our website
3. Claim processing time
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We register the claim within 1 business day.
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Review and decision-making take 3–7 business days, depending on the complexity of the case.
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If additional inspection or expertise is required, the period may be extended. The customer will be informed accordingly.
4. Possible solutions
After evaluating the claim, the manufacturer may offer:
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repair of the product
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replacement of the defective part
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replacement of the product with a new one
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reimbursement according to the applicable procedure
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technical consultation on correct installation or operation (if the issue is not a warranty case)
5. What is NOT considered a warranty case
A claim will not be accepted if defects arise due to:
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violation of installation rules
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improper or abusive use
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natural wear and tear
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unauthorized modifications made by the customer
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mechanical damage occurring after delivery
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exposure to aggressive environments or improper maintenance
6. Product warranty
The warranty period for products is defined in the product passport or supply agreement.
We value the trust of our customers
Every claim is an opportunity for us to improve our products and service.
We are always open to dialogue and guarantee a professional, fair, and timely review of every submitted claim.